After closing stores under prevention measures of Covid-19, Cutipol will reopen the factory store in Guimarães and Oporto store next Tuesday (May 19th) in total commitment to the rules of national health authorities (DGS). The Lisbon store will reopen on the 2nd of June.
To keep our customers and employees safe, Cutipol prepared a plan with measures to reinforce health safety and keep social distance rules. These measures include:
- At the entrance, customers must always be accompanied by an employee to guarantee the rules of social distance and the maximum number of people inside the store.
- It is not allowed to have more than 4 customers inside the stores. We ask our customers to always keep the recommended social distance of 2 meters, either inside the store and while waiting in the queue outside.
- All customers and employees must wear a mask inside the store.
- We will offer gloves to our customers at the entrance.
- Disinfectant gel will be available in various points in the store.
- We ask our customers to please avoid touching the products and reach out to our employees for any information required.
- Our staff will guarantee a frequent and thorough cleaning and disinfection of all spaces inside our stores.
- Cutipol is proactively monitoring the symptoms of our employees when entering and leaving our premises during working hours.
- Complaints book: we inform our customers that the obligation to provide the complaint forms immediately upon request, as well as legal compliance deadlines for sending complaint reports to the competent authorities, remain suspended during the current period. In the meantime you can make your complaint online at www.livroreclamacoes.pt.
Our stores reopen keeping the usual schedule during the current period: Tuesday to Saturday from 10am to 2pm and 3pm to 7pm.
For more information please contact us by phone: +351 936168582.
The online store and our factory have not stopped operating during the last few months, as we have striven to deliver your orders with our best effort and diligence, without any failure.
The Cutipol team