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EXPRESS Free delivery for orders over €90 to Portugal and €300 to the rest of the world.

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Frequently Asked Questions

Magnifying Glass
Mio Ivory Gold

Purchases and Payments

You can order a product through this website by following the steps provided by it. Once you have selected the product you wish to purchase and selected the country to which you would like it to be shipped to, you must either log into your account or, if you have no account created, you must register. After this process, you will need to provide your shipping and personal details and make the payment for the order to be confirmed. Payment assumes acceptance of the Terms and Conditions of sale.

Payments can be done by bank transfer or PayPal.

Stores

Yes, besides the website you can buy our products in one of our physical stores, in Lisbon or Porto, or in the factory store, in Caldas das Taipas, Guimarães.

Shipping and Delivery

Shipping costs for ordered items will be added to the order value in the order completion process.
All orders to Continental Portugal will have the following costs:
• CUTLERY 4.00 EUR or 5.75 EUR payment collection;
• REMAINING ARTICLES 10,00 EUR or 13,00 EUR payment collection


CUTIPOL offers shipping costs for all cutlery orders over EUR 150.00 and for all other items over 150.00 EUR;
Orders to the Portuguese islands (Madeira and Azores) will be shipped through DHL and will have the following costs:
• MADEIRA 46.50 EUR or 48.50 EUR payment collection;
• AZORES 53.50 EUR or 55.50 EUR payment collection;
• FREE SHIPPING for all cutlery orders over € 150.00 and for all orders for other items over € 150.00;

Orders for INTERNATIONAL will have the following costs:

EUROPEAN UNION
. up to 50.00 EUR 10.00 EUR
. up to 100.00 EUR 15.00 EUR
. up to 200.00 EUR 17.00 EUR
. up to 300.00 EUR 25.00 EUR
. over 300.00 EUR FREE
ANDORRA, GIBRALTAR, LIECHENSTEIN
. up to 50.00 EUR 56.00 EUR
. up to 100.00 EUR 61.00 EUR
. up to 200.00 EUR 63.00 EUR
. up to 300.00 EUR 64.00 EUR
. over 300.00 EUR FREE

SWITZERLAND, NORWAY, MALTA, CYPRUS
. up to 50.00 EUR 25.00 EUR
. up to 100.00 EUR 37.00 EUR
. up to 200.00 EUR 50.00 EUR
. up to 300.00 EUR 60.00 EUR
. over 300.00 EUR FREE


USA AND CANADA
. up to 50.00 EUR 25.00 EUR
. up to 100.00 EUR 35.00 EUR
. up to 200.00 EUR 45.00 EUR
. up to 300.00 EUR 55.00 EUR
. over 300.00 EUR FREE

REST OF THE WORLD
. up to 50.00 EUR 35.00 EUR
. up to 100.00 EUR 45.00 EUR
. up to 200.00 EUR 55.00 EUR
. up to 300.00 EUR 65.00 EUR
. over 300.00 EUR FREE

CUTIPOL offers shipping costs for all orders over 300,00 EUR.

Yes, we ship to every country in the world.

Once the order has been paid, the usual delivery times are:

• CONTINENTAL PORTUGAL 1-2 business days;
• AZORES AND MADEIRA 2-3 business days;
• EUROPE 1-2 weeks;
• REST OF THE WORLD 1-2 weeks

Orders

Yes, you can purchase pieces individually.

You can cancel your order through the website contact form or by sending an email to info@cutipol.pt.

Product info

You can contact us through the contact form present on the website or through our email info@cutipol.pt.

Yes, cutlery is always placed in a box. If desired, it can be inserted in a wooden case, which will have an additional cost.

Exchanges and Returns

Yes, you can exchange or return a product within 14 days of receiving it, and you should send an email to: info@cutipol.pt in order to proceed with your request. Please be advised that the costs associated with the exchange or return of the product are the sole responsibility of the customer.

Yes, the exchange or return of a product can be made at one of our official physical stores for free.

In case of return of all or part of the order, Cutipol will refund the amount paid by the user, excluding shipping costs, as well as any import duties, customs or other charges, which will not be refunded. Refunds will be processed once returned items have been checked and accepted. In the case of orders paid by PayPal, you will be refunded to the original account.

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EXPRESS Free delivery for orders over €90 to Portugal and €300 to the rest of the world.

Shipping outside Europe will not be charged 23%VAT.

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