Once the order has been paid, the normal delivery times are the following:
|PORTUGAL MAINLAND||1-2 working days|
|AZORES AND MADEIRA ISLANDS||2-3 working days|
|EUROPE||1-2 working days|
|REST OF THE WORLD||1-2 working days|
Whenever possible, products will be delivered within the time limit indicated on the individual order confirmation. Delivery times may be slightly longer during holiday periods.
Orders will be delivered to the address defined as the user's address entered in the website register. If the user wants the order to be delivered to an alternate address, that address must be indicated at the time you complete your order.
If you want to send articles to more than one address, you must place an order for each of these addresses. In this case, you will be charged a shipping cost for each order placed. With the tracking number provided for each order, you can track it at any time.
Cutipol will not be able to change the delivery address of orders once they are shipped.
Providing the wrong address is the responsibility of the user and may result in additional charges. The above delivery times are purely indicative and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Cutipol does not have information about possible customs clearance fees in the country of destination, so this cost is borne by the customer.
All orders are only shipped after payment confirmation.
Cutipol reserves the right to request the return of the order that is in customs clearance process in the destination country, when the customer refuses to pay the inherent expenses.
Shipping costs for ordered items will be added to the order value in the order completion process. All orders to Portugal Mainland will have the following costs:
• CUTLERY 4.00 EUR or 5.75 EUR for payment on collection;
• REMAINING ARTICLES 10,00 EUR or 13,00 EUR for payment on collection.
CUTIPOL offers shipping costs for all domestic cutlery orders over EUR 150.00 and for all orders for other items over 150.00 EUR;
Orders to the Portuguese islands (Azores and Madeira) will be shipped through DHL and will have the following costs:
• WOOD 46.50 EUR or 48.50 EUR for payment on collection;
• AZORES 53.50 EUR or 55.50 EUR for payment on collection;
• FREE SHIPPING for all cutlery orders with values over 150,00 EUR and for all orders for other items with values over 150,00 EUR;
CUTIPOL offers shipping costs for all international orders over 300,00 EUR.
For more information, read our Terms and Conditions.