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EXPRESS FREE DELIVERY for orders over €90 to Portugal and €300 to the rest of the world.

Customer Service Terms & Conditions

Terms and Conditions

General terms and conditions for online sales

Use of Website

The use and sales promoted on the CUTIPOL website are governed by the Terms and Conditions set out below. By placing an order at CUTIPOL, you:

  • Declare that you have read and agree to these Terms and Conditions;
  • Declare that you are at least eighteen (18) years of age and/or of legal age in the jurisdiction of your residence, that you are legally able to contract and that you will use your own means of payment;
  • You will not make fraudulent use of the website, contrary to law or good customs;
  • You accept that Portuguese law will regulate any conflict with the consumer, without prejudice to any contrary provision, Community directive or international treaty.


Copyright and Trademark

CUTIPOL is the owner of the CUTIPOL website and its contents.

This includes the documentation, images, characters, design, music, software, code and the format scripts. All material included on the CUTIPOL website is protected by copyright.

Reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes is strictly prohibited without the prior consent of Cutipol - Comercial Móveis de Artigos de Decoração, Lda.

The company CUTIPOL does not allow the use of the contents of the website or its brand for any purpose other than those mentioned above.


Company Information

CUTIPOL - Cutelarias Portuguesas, SA
Lugar do Monte, Apartado 4035
4805 - 077 Caldelas
NIF: 500 082 014



All personal information provided to CUTIPOL website will be treated responsibly, and will not be used for any other purpose than to provide the best service to the USER. CUTIPOL guarantees not to share any personal information with third parties without the USER's prior consent. For more information, consult the Privacy Policy section.


Legal Disclaimer

CUTIPOL publishes information on its CUTIPOL website in order to provide the best service to users, and updates this information permanently. However, CUTIPOL declines any responsibility for any technical inaccuracies and/or typographical errors that may arise.

CUTIPOL also reserves the right to make corrections and changes to the website, without prior notice. CUTIPOL does not guarantee that all information published on its website complies with the legislation in force in the user's jurisdiction, with the exception of the territory of Portugal.

The CUTIPOL website is protected in accordance with international internet standards, so that, if used correctly, the user can be sure of not encountering any viruses. However, CUTIPOL declines any responsibility for any problems, damages, viruses or risks that the user may incur during improper use of the website, as well as for any deficient use of the site.

CUTIPOL also reserves the right to modify the Terms and Conditions contained in this legal information, without giving prior notice. CUTIPOL does not guarantee that all of the content presented on its website is appropriate or possible to use in other countries, so accessing such content from locations where it is illegal is expressly prohibited. Users who choose to access this website from such locations do so at their own risk, and are entirely responsible for that action.


Description of Articles

All articles presented on the CUTIPOL website are described as accurately as possible.  The USER should read the description of the articles as carefully as possible and, if he has any questions, he should contact CUTIPOL by email at [email protected]

Due to the type of computer used, color settings, internet browser or others, the colors shown in the photographs on the CUTIPOL website may differ from the actual colors. CUTIPOL cannot be held responsible for such differences.


Availability of Articles

In the case of cutlery items, these are produced to order, and there may be no stock available at the time of ordering, in the case of other items, there may be difficulties in supplying products, or running out of stock of a product.

CUTIPOL reserves the right to inform the user, during the 72 hours after receiving the order, of the unavailability of any item ordered. After the USER has been informed of this unavailability, the contract will be considered automatically terminated with regard to the unavailable item, and the USER is guaranteed not to incur any costs on account of the cancellation of the order with regard to the unavailable item.



CUTIPOL strives to meet the delivery dates indicated on each product page, however, as indicated above, there are items that may take a little longer due to out of stock, items produced to order, such as Cutlery, and Cutlery items with PVD finishes (black, champagne and copper).

If it is not possible for us to meet the delivery date for reasons not caused by our responsibility, the USER will be informed of this situation, and will have the option to proceed with the purchase or to cancel the order, with full refund of the amount paid, without prejudice to all other rights to which he is entitled under applicable law. 

We do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered on the date indicated by you. 

For more information, consult our Shipping section on this website.


Order Cancellation

You may cancel your order as long as it has not yet been processed by CUTIPOL. If this happens, payment charges will be supported by the customer.


Price and Payment

The price of the products will be as stated on our website, except in the case of obvious error. Although we will try to ensure that the prices on our website are correct, errors may occur. If we detect an error in the price of any of the products ordered, the USER will be informed of the error as soon as possible and will have the option to confirm his or her order at the correct price or to cancel it. If we are unable to contact YOU, we will consider the order to be cancelled and will refund in full all amounts paid by YOU. 

We are not obliged to supply any product at the lower incorrect price (even if the USER has already been sent a delivery confirmation) if the error in the price is obvious and unambiguous and could have been recognised by the USER as being an incorrect price. 

The prices on the Web Page include VAT but exclude delivery charges, which are added to the total price as indicated on the Shipments section. 

Prices may be changed at any time. However, as stated above, changes will not affect orders for which an Order Confirmation has been sent. 

Once the USER has selected all the items he/she wants to purchase, these will be added to his/her shopping cart, and the next step will be to complete the order and proceed to payment. To do this the USER must follow the steps of the purchasing process, filling or verifying the information requested in each step. During the purchasing process, and before payment, the USER will be able to modify the order data. Simultaneously, in the case of a registered USER, a record of all orders placed will be available in the "My Account" area. 

As a payment method, the User can make a bank transfer, use a credit card via Stripe, PayPal, Revolut, Klarna, as indicated in the Payments section. 

The USER's bank details are encrypted to minimize the risk of unauthorized access being fully processed by the payment platforms. CUTIPOL does not have access to any confidential information related to the payment bank details.

During payment, credit cards are subject to verification and authorization actions by the card issuer. If the entity does not authorize the payment, we will not be responsible for any delay or failure in delivery and we will not be able to conclude any contract with the USER.


Value Added Tax (VAT)

All purchases made through this website are subject to the Portuguese Value Added Tax (VAT) rate in force, in the case of countries outside the European Union, to which VAT is not charged, this amount will be deducted after indicating the country and only the tax will be paid in the destination country.


Return and Exchange Policy

CUTIPOL customers, after receiving the order have a period of 14 days to make exchanges or returns. To initiate this process you should send an email to [email protected], after receiving the email, the customer will receive instructions to proceed with the return of the desired product.

For more information, consult the Returns section.


Applicable Law and Competent Court

These Terms and Conditions for online shopping at are governed by applicable Portuguese law.

The parties agree to submit to the exclusive jurisdiction of the District of the CUTIPOL head office, with express renunciation of any other, any disputes emerging from the interpretation and/or application of these Terms and Conditions, whose amicable composition is not achieved.

By using the online store, the USER accepts and agrees to the present Terms and Conditions, Privacy Policy and Personal Data Protection.

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